Funciones y responsabilidades:

Focus on Assessment and Management of Camarena Health Patients:

• Works directly with the care team to ensure completion of developmental screening
• Outreaches to patients to schedule screening based on provided guidelines
• Will become health center champions in educating staff on Ages and Stages (ASQ) screening tool and other utilized tools.
• Will assist families with low scoring by assuring follow-up and connection with appropriate referrals.
• Will follow up with the referring provider to obtain records and connect the patient with the provider for further follow-up.
• Team-based care by engaging community partners on targeted cases.
• Assists in obtaining services (i.e., provide reminders, make appointments, arrange transportation, etc.) to avoid delays in treatment and improve patient health outcomes.
• Accompany patients to office visits, as needed, and in the most easily accessible setting, within provided guidelines.
• Develops and distribute educational information to patients to assist in understanding of preventive health. (mailings, social media, patient engagement tools, automated calls, etc.)
• Assists in the development and standardization of documentation and manages the data flow process to ensure data reporting.
• Evaluates patient utilization and conduct outreach to engage patients on the benefits of early childhood development appointments.
• Evaluate and monitor progress of program.
• Links patients to other social services and provides support through the process.
• Works collaboratively with hospitals on admissions and follow-up to address patients’ needs after admission or ER visits.
• Work collaboratively with appointment staff to educate and schedule new patients for Initial Health Assessment.
• Documents patient participation and outreach activities by following HIPAA documentation standards.
• Identifies/initiates standing order and completes according to protocol.
• Utilizes computer to access and obtain labs, appointments, patient information, medication, and clinical notes when necessary.
• Focuses on patient support by actively listening to patient issues and requests, recording pertinent information accurately, and remaining responsive.
• Uses motivational interviewing, trauma-informed care, and harm-reduction approaches.

Focus on Corporate Expectations/Standards:

• Maintains cleanliness and order of work area, equipment and supplies.
• Supports the overall work of the health center by working flexible or extended hours when necessary to ensure consistent patient access and quality of service.
• Promotes mutual respect and allows others to finish their work by limiting non- work- related interruptions.
• Functions as part of Camarena Health’s quality improvement group by actively ensuring that the quality of information collected is correct.
• Ensures the development of the program by actively participating in the creation and revision of case management protocols as necessary.
• Maintains direct communication with managers, providing updates on operational issues, process improvement suggestions, and other concerns.
• Attends and actively participates in all meetings (e.g., team meetings, department meetings, program meetings, employee staff meetings) and other activities as required or assigned.
• Attends workshops/seminars as necessary to increase skills and knowledge to provide adequate support.
• Demonstrates awareness of and compliance with the organizational mission and objective of Camarena Health to provide health care access and support services for all members of the community.
• Maintains confidentiality and respect for information regarding patients and other team members; abides by Camarena Health Rules of Confidentiality.
• Other work-related duties as assigned by supervisor; duties and responsibilities    may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.